Privacy Policy

Waterproofing Specialist is a sister concern of Classic Waterproofing & Plumbing (S) Pte Ltd (CWP), so the CWP privacy policy and the Waterproofing Specialist privacy policy are the same.

Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your personal information. By using our services or interacting with our website, you consent to the practices outlined below.

Information We Collect

We may collect personal information through various channels, including direct contact, our website, and marketing campaigns. Information collected includes:

Contact Information: Name, email, phone number, and other details you provide via forms or inquiries.
Website Usage Data: Device type, browser information, pages visited, and actions taken on our website.
Marketing Interaction Data: Information gathered via Google Ads, Google Tag Manager, Google Search Console, and Google Analytics.

Use of Project Images

All project images featured on our platforms are actual works completed by our team. We do not use third-party or stock images. These visuals represent our real craftsmanship and commitment to quality.

Information Collection Timing

We collect information:

When you visit our website via Google Ads or organic search.
If you contact us or submit a form (e.g., for a free inspection).
When you respond to our flyers or marketing campaigns across Singapore.

How We Use Your Information

Your data is used to:

Generate Leads: Respond to inquiries, provide quotations, and schedule inspections.
Support Customers: Assist with questions or issues regarding our waterproofing services.
Communicate & Market: Share service updates and promotional offers.
Improve Services: Analyze website performance and user behavior for a better experience.

How We Protect Your Information

We take data protection seriously. Our systems and team employ appropriate security measures to protect your information from unauthorized access or misuse. Your personal details are stored securely and accessed only by authorized personnel.

Sharing of Information

We do not sell or rent your personal information. Information may be shared only with:

Our authorized waterproofing specialist team members are available for service purposes (e.g. free site inspection).
Legal authorities, if required by Singaporean law or for safety/legal compliance.

Children’s Privacy

Our services are not intended for individuals under 13. We do not knowingly collect data from children. If a guardian believes a child has provided personal data, they should contact us immediately. We will promptly delete such information upon discovery.

Cookies and Tracking Technologies

Waterproofing specialist does not use cookies or intrusive tracking technologies on our website. You may browse freely without needing to adjust your browser settings for cookie control.

Your Rights

You have the following rights regarding your personal information:

Access: Request a copy of the data we hold about you.
Correction: Update incomplete or incorrect information.
Deletion: Request deletion of your data, subject to legal obligations.
Marketing Opt-Out: Unsubscribe from promotional communications at any time.

To exercise any of these rights, please contact us directly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will include a revised effective date. Please check this page periodically to stay informed.

Contact Us

For any questions or concerns about this Privacy Policy:

Website: waterproofingspecialist.com.sg
Email: sales@cwp.com.sg

Phone: +65 6970 7644

Address: 30 Kaki Bukit Road 3 #07-08 Empire Techno Centre, Singapore 417819